Transforming taxation: creating a better system for governments and citizens

Image by Steve Buissinne from Pixabay
June 18, 2024

Governments around the world are facing strained public finances as public service pressures increase at a time of low levels of economic growth.

This context makes it vital to ensure that governments get tax policy right to maximise revenue for government. Tax systems also need to be more responsive to citizens, and embrace developments in artificial intelligence and data sharing to improve compliance and tackle unexplained wealth and fraud.

This webinar, held in partnership with knowledge partner SAS, will share best practice from across the world on how governments are reforming tax and revenue-raising systems in a way that uses technology to meet these challenges.

This session will share practical advice on how to modernize tax systems, looking at the barriers – and opportunities – from changes and how government can develop the skills is needs to deliver.

Join this session to find out:

  • How governments can simplify tax processes to make them easier for citizens to navigate.
  • How to implement better data sharing across tax systems to improve tax revenue collection.
  • How artificial intelligence can be used to help boost taxation compliance – and how government can tackle the threats from the use of AI in fraud.

Public servants can register here for free to attend the webinar


USA/Canada Eastern Time (EST): 09:30 – 10:45
British Summer Time (BST): 14:30 – 15:45
Central European Summer Time (CEST): 15:30 – 16:45
Eastern European Summer Time (EEST): 16:30 – 17:45
Singapore Time (SGT): 21:30 – 22:45
Australian Eastern Standard Time (AEST): 23:30 – 00:45


Angela Render, Chief, Content Strategy Branch, Online Services, Internal Revenue Service (IRS), United States

Angela Render has been advocating for the customer experience at the United States Internal Revenue Service (IRS) for nearly a decade. She is passionate about modernizing the IRS website so everyone can find what they need, understand what they find, and use it to confidently meet their tax obligations. She has more than 20 years of digital content experience including Smithsonian Magazine and her own web development business. You can find her on LinkedIn.

Joseph Caruana, Commissioner, Tax and Customs Office, Malta

Mr Joseph Caruana began his career with the Malta Public Service in 1977 as a clerk. Along the years he progressed through the ranks and served in various roles across the Public Service, namely as Director Corporate Services within the Ministry for Resources and Rural Affairs, as Head of the Maltese Paying Agency and as Director General for Fisheries.  From 2013 up to 2021 he served as Permanent Secretary within the Ministry for Education and Employment, the Ministry for Finance and Financial Services and the Ministry for Transport, Infrastructure and Capital Projects respectively, wherein he brought about a number of reforms and was responsible for the implementation of various strategies, polices and projects.  Mr Caruana was appointed Commissioner for Tax and Customs on 1st February 2022 wherein he is implementing the digital transformation of the Malta Tax and Customs Administration. 

Adriano Subira, Tax Advisor, National Congress, Brazil

Tax advisor at the National Congress, Federal Tax Auditor, 31 years working at the Federal Revenue Service of Brasil, IMF consultant, TADAT certified specialist, master in tax administration UNED Madrid and Ph.D candidate in public administration at Lisbon University. 

Shaun Barry, Global Director, Risk Fraud & Compliance Division, SAS

Shaun Barry is a renowned expert in fraud and integrity, with a specific focus on government. Shaun has worked for and with federal, state, and local governments around the world for over twenty (20) years to foster innovative and efficient business processes through technology. He specializes in tax & revenue, healthcare, social benefits, and motor vehicle functions. Shaun holds a Bachelor of Arts degree in American Studies from the University of Notre Dame and a Master of Public Policy degree from Duke University.

Webinar chair: Siobhan Benita, Facilitator, Global Government Forum

Siobhan Benita was a senior civil servant with over 15 years’ Whitehall experience. She worked in many of the major delivery departments, including Transport, Environment, Health and Local Government. She also had senior roles at the heart of Government in the Cabinet Office and HM Treasury, including supporting the then Cabinet Secretary, Lord O’Donnell to lead work on Civil Service reform and strategy. Siobhan left the Civil Service to run as an independent candidate in the Mayor of London election. She subsequently joined her alma mater, Warwick University as Chief Strategy Officer of Warwick in London and Co-Director of the Warwick Policy Lab.