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Features

Privacy, security, trust, transparency: how to enable data-sharing in government

At the Global Government Digital Summit, digital leaders set out the barriers to government data sharing – from citizens’ suspicions to systems that disincentivise departments – and shared ideas for making […]

Is gender equality under threat? An International Women’s Day conversation with Julia Gillard and Bridget Phillipson  

Those involved in the women’s liberation movements in the US and Europe in the 1960s would be dismayed to learn the results of a new report, which shows that young […]
Christine Bellamy speaks to her peers at the Global Government Digital Summit in Ottawa.

Digital identity dilemmas – and how governments are working to overcome them

If done right, digital credentials can provide the convenience and user experience citizens crave. At the Global Government Digital Summit, public service leaders shared their approaches to digital ID Citizens […]
Government of Canada chief information officer Dominic Rochon speaks to peers at the Global Government Digital Summit in Ottawa, October 2024.

Looking skyward: how governments are moving from cloud-first to cloud-smart

Cloud computing offers numerous benefits – but governments must ensure that its use is effective in providing rapid, secure, and stable access to digital services. At the Global Government Digital […]
A woman writes notes on AI challenges in service delivery on a board during a working group at the Global Government Digital Summit

Aiming high with AI: making artificial intelligence ubiquitous across government

Governments are working hard to harness AI – but how to move its use from being considered novel to the norm? At the Global Government Digital Summit, digital leaders discussed […]

What are we really talking about when we talk about AI?

The phrase ‘artificial intelligence’ encompasses a plethora of different technologies and uses. The public sector should work to develop a shared language that describes the various possibilities to cut through […]

‘Global race of our lives’: how the UK aims to lead the AI revolution

Last year’s UK general election ushered in a government promising a mission-driven approach to public service. In line with this pledge, the UK’s prime minister Keir Starmer announced a plan […]

A lesson in transformation: how a UK digital driving licence went from ‘not possible’ to coming this year

“When people order their groceries, book a holiday or check their bank accounts, they expect and receive a seamless and easy experience. The same should be true of government services… […]
Science secretary Peter Kyle demonstrating the GOV.UK app

‘A job centre in people’s pockets’: how the UK government’s app will work – and the ambitions for the future

Few things better capture the transformations that digital technology has brought into the world in the last two decades than the ubiquity of the app. From connecting with friends and […]
A screengrab of the UK government Minute tool for civil servants

Yes, civil servant: Meet Humphrey, the UK government’s AI package for officials

The artificial intelligence revolution is here. From using ChatGPT to search for information to OtterAI for transcribing and summarising meetings, many workplaces around the world have embraced new digital tools. […]