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Features

India’s banking scheme draws in 200m new customers

Narendra Modi has worked hard to broaden access to bank accounts, with remarkable success. But Deepak Adhikari finds that more work remains if the Indian government, economy and rural poor […]

The outcomes of focusing on outcomes

Fresh back from a secondment to New Zealand’s government, Nehal Davison of the UK’s Institute for Government profiles the achievements and weaknesses of the country’s efforts to focus on outcomes […]

Improving government effectiveness: lessons from Germany

Governments are increasingly recognising that they cannot regulate themselves out of the problems they currently face – and that they must learn to look outwards to improve their effectiveness, writes […]

Report: Gender Equality among Civil Service Leaders

New research reveals the progress made on closing the gender gap among the UK’s top officials. Matt Ross asks serving and former leaders which policies and reforms got the best […]

ASEAN moves towards single market

On 31 December, the Association of South-East Asian Nations formed a new Economic Community. Amy Chew explains the potential – and the long road ahead At the end of December, the […]

Creating a truly ‘civil’ service

The damaging effects of bullying and discrimination are widely recognised. But lower-level rudeness and disrespectful behaviour also takes a toll on organisational performance, says Michel Vermette Over recent years, multiple […]

What can public servants expect from Canada’s new government?

Canada’s new Liberal government has been careful to praise public servants, striking a much warmer note than its predecessor. But Ian Lee says it may still pursue some challenging reforms On October […]

The UK government’s lobbying register is ineffective – but there are plenty of good examples overseas

Two years ago, the UK government introduced a register of lobbyists. But it doesn’t do the job required, says Steve Goodrich, of Transparency International UK. Why not learn some lessons […]

UK government expects to pay £26.6bn for clinical negligence claims against NHS

A patient safety group has sounded a warning after it emerged that the UK government expects to pay out £26.6bn for clinical negligence claims against the National Health Service (NHS), which […]

Ebola – What We Have Learned?

The Ebola crisis shows no signs of abating. It may have moved off the front pages of most Western news media, but the death toll continues to rise, and so […]