Design Thinking for Public Service Innovation – 26 Sept 2024


One of the most important approaches to emerge in public policy development in recent years is known as design thinking. Design thinking is particularly focused on how we can shape and organise public services and public administration to better serve the needs of users and citizens through innovation and collaboration. While many approaches to public service performance focus on how to secure incremental improvement, design thinking seeks to drive radical transformation, drawing on the insight and experience of service users and communities to fundamentally reshape delivery models at a time when governments and the public sector are facing unprecedented fiscal and demographic challenges. The course will show that approaches based on design principles are appropriate for governments across the world.



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