Introduction to Providing Customer-Centric Digital Services in Government

This live and interactive seminar has been designed for everyone involved in the provision of digital services in government.

The subjects covered provide a comprehensive overview of what digital service provision means, what the public expect from digital government services, how to design and implement digital services, how to ensure that your colleagues are on-board, and how to communicate with the public. It will also look at what works well and what pitfalls to avoid.