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Public Services

Cabinet Office leads a review into UK’s resilience

A review of national resilience — designed to help the UK government learn lessons from its preparedness for the COVID-19 pandemic — is underway, the chief operating officer of the […]

US federal employees were resilient during COVID-19 but concerns raised about service delivery

While US federal government employees mostly remained resilient and engaged during the COVID-19 pandemic, there were “meaningful declines” in their assessment of service delivery, according to an annual staff survey. […]

US president Joe Biden names pick to lead General Services Administration

US president Joe Biden has chosen digital government veteran Robin Carnahan as his pick to lead the federal government’s procurement agency. In a statement posted on the White House website […]

Hope springs for a new wave of public sector transformation: a letter from Ottawa

Opinion: There is a chance to apply the lessons learned from the immediate response to COVID-19 to tackle a wide range of reforms in Canada. Michael Wernick, former clerk of […]

How to embed the agility and pace seen during the pandemic response in governments

At a recent webinar, senior civil servants from the UK, Canada and Finland discussed where operational cultures could change after the pandemic, and where there could be a reversion to […]

Births, deaths and everything in between: designing services around peoples’ lives

At key moments in life, people have enough to be doing without interacting with multiple public services. So governments around the world are connecting systems – making life easier for […]

Trust in public services soars in New Zealand due to handling of COVID-19

Trust in New Zealand’s public sector surged between December 2019 and December 2020 following the government’s successful response to COVID-19, according to results from an online survey. More than two-thirds […]

Canadian government announces new initiatives to boost diversity and inclusion

Canada has launched a new package of measures designed to remove barriers and promote inclusion and accessibility in its public services, emphasising its commitment to improving diversity. The recommendations were […]

The vacci-nation: how Israel got on the front foot with COVID-19 immunisation

Israel’s rapid roll-out of the COVID-19 vaccination makes it both a trailblazer and a guinea pig for the rest of the world, and presents lessons for civil servants charged with […]

NHS transformation: why assessing portfolio, programme and project management was key

This case study looks at how the NHS assessed its portfolio, programme and project management at a time of organisational change. AXELOS’ P3M3® Model was used to evaluate organisational ability, […]