All posts tagged "service delivery"

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  Managing a distributed workforce now and beyond COVID-19

  Earlier this year, civil services worldwide found themselves having to transition thousands of employees to working remotely, often with just a few days’ notice. And as panellists explained during a

  • Posted August 11, 2020
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  Slow but sure: exploring open banking’s potential for streamlining citizen services

  Open banking creates super-fast, automated data connections and brings significant possibilities for improving public service delivery, but adoption has so far been slow. Ian Hall investigates the opportunities and obstacles

  • Posted July 23, 2020
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  Australian Public Service sets new diversity targets

  The Australian government has released a five-year workforce strategy that aims to boost the number of Aboriginal and Torres Strait Islander employees in public service. It has set a target

  • Posted July 8, 2020
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  From clenched fists to handshakes: top officials debate how to get departments working together

  In almost every country, governments are organised vertically – but the challenges they face run horizontally across departmental boundaries. Earlier this year, civil service leaders from 17 countries met to

  • Posted May 7, 2020
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  COVID-19: how European governments are trying to make life easier under lockdown

  On 13 March, the World Health Organization (WHO) declared Europe the “epicentre” of the coronavirus pandemic. WHO’s president, Dr Tedros Adhanom Ghebreyesus, called on European countries to use aggressive measures

  • Posted March 20, 2020
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  Tackling the robot bigots: how to implement Artificial Intelligence intelligently

  The tech industry is excited about Artificial intelligence. But in government, ‘learning’ algorithms can create big problems – producing discriminatory decisions, and threatening transparency and accountability. At the Government Digital

  • Posted March 12, 2020
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  Change or be changed, Singapore civil service chief tells workforce

  The head of Singapore’s civil service, Leo Yip, has called on his colleagues to come together as “one public service” and to push ahead with the Public Sector Transformation (PST)

  • Posted January 27, 2020
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  Michael Wernick on turbulent times for Canada – and its Clerk

  Michael Wernick, Canada’s outgoing Clerk of the Privy Council and Secretary to the Cabinet, tells Matt Ross how the civil service is responding to an ever faster, more fractious world;

  • Posted September 16, 2019
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  Australian PM promises public service shakeup

  Australian prime minister Scott Morrison has set out his vision for the Australian Public Service (APS), in his first major speech to civil servants since he was elected for a

  • Posted August 20, 2019
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  Australia announces new tech-driven agency to improve service delivery

  The Australian prime minister has announced the creation of a new agency to improve service delivery and make dealing with government “much easier” through the use of technology. Prime minister

  • Posted June 3, 2019
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