Civil Service Learning & Development
Global Government Forum provides a wide range of live, interactive training courses which build on our ethos of providing high-quality events and information for civil servants from around the world. Our courses are listed below, or for bespoke training programmes visit our About our training page for more information. For more details on our trainers visit Trainer biographies. We provide training delivered both virtually and face-to-face.
Global Government Forum, as part of Pendragon International Media Ltd, have been named as a supplier on Crown Commercial Service’s (CCS) Learning & Training Services DPS Framework. All our Learning and Training services are included in the framework.
CCS supports the public sector to achieve maximum commercial value when procuring common goods and services.
This training seminar will examine in detail how political thinking and the political dimension of a government's programme interact with the processes of the civil service making impartial and objective policy, and giving ministers impartial advice. It will look at the importance of the civil service having a proper understanding of this political dimension of the world in which you operate and work, and examine what political thinking is, what it is used for, and why it is important for you to understand it in your policy roles. It will also enable you to build a framework for political thinking and a range of effective, yet simple, tools and techniques that can be used in day-to-day work to support the decision-making process.
This interactive and engaging training seminar will provide you with a really good grasp of what it means to be a transformational leader, at a time when the public sector needs to innovate to address the increasingly complex challenges facing governments around the whole world. Government increasingly seeks to apply a “mission-driven” approach to policy development and public service delivery, and a transformational leadership approach can be a fundamental step-change to support this innovative way of addressing complex problem-solving and public service design.
This interactive workshop is designed to provide a comprehensive introduction for Civil Servants to the world of Artificial Intelligence. The seminar will cover fundamental concepts of AI, examples and analysis of its applications in the civil service and wider public sector, ethical considerations, and practical tools to dramatically improve your productivity by using AI more effectively. It aims to provide a comprehensive understanding of AI for civil servants at all levels of familiarity with the subject, and explore its potential for enhancing government services.
This training workshop is designed to help you if you feel that you could benefit from the ability to think and react more quickly and fluently in professional settings. Some people seem to have a knack for quick thinking and getting their point across, but this ability is actually also a skill that you can learn and improve. By learning and applying some effective approaches, tips and techniques, you can make rapid improvements in your ability to respond quicker, structure your replies, and make persuasive cases to put across your opinions, advice and views. The workshop format provides plenty of opportunity to practice and apply these methods, and to improve as you do so.
To get real value out of data it needs to be presented in a compelling way to senior leaders, stakeholders, colleagues, and members of the public. This can be a challenging process, as it requires assessing the needs and data literacy of your audience, making critical selections about charts and other visual styles, and applying design skills to ensure the story stands out. This seminar will give you a repeatable framework for turning data insights into persuasive visual stories for slide decks, reports, dashboards and other formats. It will introduce simple and effective design techniques that can be applied using the software you already have access to.
This is a two-day training course taking place on Tuesday 22nd and Wednesday 23rd July
A strategy is only as good as its implementation – the extent to which it actually delivers intended policy outcomes. This event provides an in-depth exploration of the key ingredients for implementing strategy and policy in the civil service or any public sector role. Starting with the foundations of strategy, the event explores a wide range of implementation issues including feasibility, capacity, project management and change management. The event is very interactive and will include insights from senior civil service leaders.
There are a number of highly effective tools that can be used to improve the robustness of your policy planning and development. This event covers the essentials that every policy maker needs. It considers the design aspects of the policy cycle – rationale, objectives, and appraisal of options, including assessing the feasibility of implementation in the early stages of design.
One of the most commonly identified group of problems facing civil service departments in terms of accessing, making effective use of, and sharing data and information, are the issues of data quality, data storage, legacy records and the lack of interoperability that this causes. Having in place proper records management processes and procedures is key to tackling this problem and to enabling organisations to make effective use of the vast amounts of untapped data they hold, including sharing data appropriately across departments and with other public sector organisations.
This course is designed to provide a comprehensive introduction to the subject of data governance and records management in the civil service and the wider public sector. It covers all the main knowledge you need, explains the terminology, examines what processes are involved, and explores the benefits of good data and records management for everyone working in the civil service, whatever your role or level.
Next generation policy skills encapsulate a blend of new and innovative ways of thinking and working in policy development and delivery, combining innovation with best practice from successful and established methodologies, creating a robust, results-focused new approach to successful policy making.
In terms of thinking, understanding the complex holistic whole in which a policy intervention will take place, while keeping focus on achieving defined goals is vital to success. In terms of design, a user-focused approach is very much the key to good design and optimum deliverability. In terms of action, an agile approach, potentially facilitated by real-time data and AI support, are very important. This seminar will examine how to achieve balance at every stage of the policy process, in order to better provide public services and meet a government’s policy programme.
This highly practical training seminar is designed to help you to develop your skills and confidence in writing briefings for senior officials and political decision-takers.
We will explore the policy context of briefing, examine a range of structures and templates for different type of briefs, and introduce a framework for writing policy briefs. The session will comprise a mix of guidance, discussion and practical exercises.
