Civil Service Learning & Development
Global Government Forum provides a wide range of live, interactive training courses which build on our ethos of providing high-quality events and information for civil servants from around the world. Our courses are listed below, or for bespoke training programmes visit our About our training page for more information. For more details on our trainers visit Trainer biographies. We provide training delivered both virtually and face-to-face.
Global Government Forum, as part of Pendragon International Media Ltd, have been named as a supplier on Crown Commercial Service’s (CCS) Learning & Training Services DPS Framework. All our Learning and Training services are included in the framework.
CCS supports the public sector to achieve maximum commercial value when procuring common goods and services.
The Covid-19 pandemic and the oil price shock emanating from the war in Ukraine are but two examples of crises that perpetuate the uncertain environment under which policymakers working in the civil service currently operate. Climate change and the impact of new technology such as AI are examples of long-term risks that similarly lead to uncertainty. However, most policymakers receive relatively little training or guidance on how to deal with this uncertainty in their everyday work. Inevitably, leaders and decision-makers have to make decisions on the basis of inadequate information and knowledge, often rapidly in real time.
This course will enable policymakers to better understand the decision-making process in the light of uncertainty including the role of emotions and psychology in decision-making; applying tools and frameworks that can help to strengthen decision-making in conditions of uncertainty; and making justifiable choices that can be explained to the public. We will also consider how to design public policy to make policy more resilient to crises, shocks and uncertainty in the first place. The aim of the course is to enable policymakers to step back and understand the bigger picture while understanding that uncertainty is to be embraced rather than feared.
This highly practical training seminar is designed to help you to develop your skills and confidence in writing briefings for senior officials and political decision-takers.
We will explore the policy context of briefing, examine a range of structures and templates for different type of briefs, and introduce a framework for writing policy briefs. The session will comprise a mix of guidance, discussion and practical exercises.
In practically whichever country you look at, women tend to be under-represented at the higher organisational levels. Many countries have legislation in place to address this issue, but even where discrimination and pay disparity are illegal, such bad practices often seem to continue with apparent impunity, often at alarmingly significant levels, despite the best intentions of the legislators. Other factors can also hold women back, ranging from external perceived expectations about leadership profiles, job roles, or a lack of opportunity, through to personal issues such as self-confidence and an absence of obvious career ladders for women to progress.
Global Government Forum are pleased to present two stand-alone, but complementary seminars that look into a wide range of issues affecting women who are either looking to move into leadership roles, or who are already in such roles, and who wish to equip themselves for a further upwards move.
More highly motivated employees are likely to increase an organisation’s productivity levels. In the public sector, there may be less scope than elsewhere to provide substantial transactional rewards for performance. So how, in the civil service context, can we encourage people to give their best and increase the value to the public of what they deliver?
This highly interactive training seminar provides a wide range of insights into supporting the motivation and productivity of individuals and team-members. Productivity and efficiency are currently the focus of many governmental initiatives all around the world. Motivation is the key that is at the very heart of a productive, collaborative and high-performing team.
In practically whichever country you look at, women tend to be under-represented at the higher organisational levels. Many countries have legislation in place to address this issue, but even where discrimination and pay disparity are illegal, such bad practices often seem to continue with apparent impunity, often at alarmingly significant levels, despite the best intentions of the legislators. Other factors can also hold women back, ranging from external perceived expectations about leadership profiles, job roles, or a lack of opportunity, through to personal issues such as self-confidence and an absence of obvious career ladders for women to progress.
Global Government Forum are pleased to present two stand-alone, but complementary seminars that look into a wide range of issues affecting women who are either looking to move into leadership roles, or who are already in such roles, and who wish to equip themselves for a further upwards move.
This 2 ½ hour training session on mastering prompt engineering will super-charge your ability to use AI at work.
You will be presented with different prompt frameworks and shown how to use them to best effect. We will examine practical techniques for writing stronger prompts, how to constantly refine and improve your prompt writing, including the best way to use AI itself to finesse your AI prompts. We shall also present platforms which give you access to multiple AI models, so that you can learn how to compare their output, and from there select the best models for you in whatever specific context you are currently using AI, so that you can operate even more effectively.
This training seminar will examine in detail how political thinking and the political dimension of a government's programme interact with the processes of the civil service making impartial and objective policy, and giving ministers impartial advice. It will look at the importance of the civil service having a proper understanding of this political dimension of the world in which you operate and work, and examine what political thinking is, what it is used for, and why it is important for you to understand it in your policy roles. It will also enable you to build a framework for political thinking and a range of effective, yet simple, tools and techniques that can be used in day-to-day work to support the decision-making process.
Effective delegation is a core skill for all types of managers. Failing to delegate effectively has immediate and longer-term consequences for the individual manager, their team and the organisation. Effective delegation can ease managers’ workloads and it is key to creating productive, coherent and motivated teams. It also provides powerful development opportunities for team members. This can help promote wellbeing and staff engagement.
This highly interactive training seminar provides the tools to overcome the excuses for not delegating and the skills for increasing your ability to achieve results through others.
Governments across the world are increasingly using behavioural insights (also known as behavioural economics and behavioural psychology) to design, enhance and continuously improve their policies and service delivery. Behavioural insights can help government officials have a more realistic understanding of human behaviour than before. This can improve understanding of the biases that might affect the people designing policy as well as provide useful insights on how those affected by policy might respond. This in turn can help avoid policy errors that waste public resources, and enable us to target our resources on policies that will best achieve the government’s strategic goals.
Strategic Communications is about building engagement that delivers your organisation’s core aims by: Developing and delivering strategic aims; Building constructive relationships; Understanding and influencing opinion; Managing risk and reputation. On this highly interactive, interesting and engaging training course, you will learn how to apply to maximum effect the five primary principles of communication – audiences, engagement, persuasion, narrative, advocacy.
