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Digital Transformation

A lesson in transformation: how a UK digital driving licence went from ‘not possible’ to coming this year

“When people order their groceries, book a holiday or check their bank accounts, they expect and receive a seamless and easy experience. The same should be true of government services… […]

Science secretary Peter Kyle demonstrating the GOV.UK app

‘A job centre in people’s pockets’: how the UK government’s app will work – and the ambitions for the future

Few things better capture the transformations that digital technology has brought into the world in the last two decades than the ubiquity of the app. From connecting with friends and […]

New UK digital services plan aims to ‘transform the relationship between citizen and state’

The UK government has set out a wide-ranging digital transformation plan, pledging a “giant leap forward” in the services the state provides. Science secretary Peter Kyle said that the government […]

The power of partnerships: outgoing US federal CIO Clare Martorana reflects on how to drive government transformation

As she leaves the US federal government, Clare Martorana reflects on the accomplishments – and frustrations – of one of the biggest technology jobs anywhere in the world Technology in […]

Towards a digital operating model: The year ahead with defence digital transformation leader Ross Ermel

In this ‘Five Minutes With’ series, we interview senior civil servants about their achievements in 2024 and goals for the year ahead. This interview features Ross Ermel, assistant deputy minister for […]
A photoshopped computer keyboard with the word webinar added

From how governments are using AI to how Whitehall works: Global Government Forum’s top webinars of 2024

Global Government Forum’s regular webinars share insight on how governments around the world are tackling a host of policy issues, from the use of AI to how to structure government […]

Scaling AI: The year ahead with 10 Downing Street’s chief analyst Laura Gilbert

In this ‘Five Minutes With’ series, we interview senior civil servants about their achievements in 2024 and goals for the year ahead. Our first interview is with Laura Gilbert, the […]

One step at a time: How three countries approach innovation in government

Governments around the world are trying to innovate to drive efficiency, deliver better services and meet citizen expectations around speed and ease of use. On a recent Global Government Forum […]
A picture of attendees at Government DX. Photo: Taylor Mickal Photography

The wrong kind of inheritance: how to replace legacy technology in government

In many countries, digital leaders can’t move forwards until they’ve first looked backwards – finding ways to handle an awkward legacy of outdated, inflexible technology systems. At the GovernmentDX summit […]
A digital doorhandle

Succeeding with government digital services: Lessons from the UK, the US and Iceland 

Digitising services is intended to make it easier for citizens to interact with government and complete common tasks. There is still much work to do here and each new digital […]