Unlocking insight from data to support decision making

May 9, 2024
United Kingdom
Data & ID

Webinar looking ahead to Public Service Data Live (September 2024)

Government collects a lot of data, but it is not currently making best use of it to inform the delivery of better services.

As part of Global Government Forum’s Public Service Data Live conference, this webinar provided practical insight on how to use data in policymaking to meet UK cabinet secretary Simon Case’s ambition to get analysts from across government collaborating on shared problems. Experts came together to share insights on the best uses of data to measure performance, and how data can be presented in a way that frontline public servants can use to drive better provision.

Join this session to find out:

  • How government is using data to develop better-targeted and personalised services through initiatives such as the Shared Outcomes Fund.
  • How data can be used to to evaluate government delivery and improve services.
  • How government can join up the data it holds through projects such as the data marketplace.


Emma Hyland, Head of Data & MI, Data and Analysis Team, Illegal Migration Operations Command, Home Office

Having worked in Home Office for 16 years across operational teams and then in the data strategy space, Em is currently leading Data, MI and Analytical Briefing in the area of Illegal Migration, specifically building capabilities to support situational awareness, tactical and strategic decision making as the Home Office implements the Illegal Migration Act.  Pivoting from strategy development, Em is focussed on how to deliver services that drive data informed decision making, positioning data as a strategic asset.  Em is interested in the foundational building blocks of data capabilities, with a background in data quality strategy in particular,  her focus being on how to implement strategies throughout the organisation, making real impacts across operational teams, all data users and service delivery for customers.

Dr Sarah Deeny, Deputy Director National Hazard Assessment and Analysis, All Hazards Intelligence, Data, Analytics and Surveillance Group, UK Health Security Agency (UKHSA)

As Deputy Director National Hazard Assessment and Analysis, Sarah leads a division providing assessment and analysis supporting decision making on health security. Sarah joined UKHSA from the Health Foundation, a health funder and think tank. There she worked to establish their data and analytical capacity, founded a federated linked data network across health and LAC space in 5 locations in the UK, and delivered a programme of analytical product that shaped decision making around health policy at the national level. She also worked with partners in NHSE and DHSC to shape their analytical and AI strategies drawing on learning from the funding and innovation programme. Prior to that, Sarah has had a career in health, data and mathematical modelling both in research and ALBs.

Sarah Garner, Head of Data and Insights, Government Digital Service, Cabinet Office

Currently serving as the Head of Data and Insights at the Government Digital Service, Sarah leads a team focused on delivering data-led solutions that enhance user experiences and drive continuous improvement of the GOV.UK One Login service. She has been responsible for developing and delivering a robust reporting and insights strategy, which includes delivering a new Data and Analytics Platform within the AWS stack.

Prior to her role at the Government Digital Service, Sarah served as the Health Data Analytics Team Lead at the UK Health Security Agency, where she led a multidisciplinary team in producing high-quality analysis to support critical decision-making during the Covid-19 pandemic, including real-time analysis of case and hospitalisation rates for the Chief Medical Officer to advise on interventions and response.

Before her time at the UK Health Security Agency, Sarah played a pivotal role in establishing the success measurement framework for the Test and Trace programme, developing the processes for reporting data and dashboards to the Health Secretary of State and No. 10, as well as leading the development of the weekly Test and Trace statistical publication.

Caroline Payne, Data & Analytics Director Public Sector, Northern Europe, SAS

Having spent most of her professional life working with data and numbers – Caroline has worked at SAS for over 20 years helping organisations (large and small) across all sectors to gain intelligence from their vast sources of data and then deploy this insight help make the world a better place. Caroline leads a team of domain and technical experts who work with Public Sector organisations in the UK and Nordics on a daily basis and advises government agencies on the use of technologies such as AI to drive better service delivery and outcomes for all citizens.

Webinar chair: Siobhan Benita, Facilitator, Global Government Forum

Siobhan Benita was a senior civil servant with over 15 years’ Whitehall experience. She worked in many of the major delivery departments, including Transport, Environment, Health and Local Government. She also had senior roles at the heart of Government in the Cabinet Office and HM Treasury, including supporting the then Cabinet Secretary, Lord O’Donnell to lead work on Civil Service reform and strategy. Siobhan left the Civil Service to run as an independent candidate in the Mayor of London election. She subsequently joined her alma mater, Warwick University as Chief Strategy Officer of Warwick in London and Co-Director of the Warwick Policy Lab.

Public Service Data Live will take place in September 2024. It is free to attend for all public servants. REGISTER YOUR INTEREST HERE.