Singapore launches single platform for government e-services

By on 05/05/2016 | Updated on 24/09/2020
Screen shot of Singapore's MyInfo portal

Singapore has today launched a new digital platform bringing together a range of government e-services.

MyInfo provides a single access point for citizens who will be able to to enter personal data only once agreeing for different government departments to share that data.

This, Peter Ong, head of Singapore’s civil service, said, “will help them to save time, avoid mistakes, and eventually do away with the need for physical documents as verification to complete transactions.”

The initiative follows a pilot for MyInfo, which had its soft launch in January. Since then, more than 32,000 Singaporeans have signed up for the feature.

MyInfo is now available across ten e-services, including applications for public housing flats and our child-bearing incentive scheme, the Baby Bonus scheme.

By 2018, all e-services which require two-factor user authentication will be linked to the MyInfo platform and the government is also looking to increase the number of personal data items that could be shared, and expand the use of MyInfo to secured commercial transactions, such as those for banking.

Opening the inaugural Digital Government Exchange conference in Singapore attended by government officials from Australia, Denmark, Estonia, Finland, France, New Zealand, Sweden, the UK and the U.S., Ong said: “Our goal is to make transacting with the government that much easier, using digital means to work jointly across agency lines to do so.

“For example, citizens often ask why they need to give different government agencies the same data about themselves repeatedly for separate transactions.

“We must aim to remove that inconvenience and friction. I am therefore pleased to officially launch the MyInfo feature for government e-services.”


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About Winnie Agbonlahor

Winnie is news editor of Global Government Forum. She previously reported for Civil Service World - the trade magazine for senior UK government officials. Originally from Germany, Winnie first came to the UK in 2006 to study a BA in Journalism & Russian at the University of Sheffield. She is bilingual in English and German, and, after spending an academic year abroad in Russia and reporting for the Moscow Times, Winnie also speaks Russian fluently.

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