How AI can improve decision-making in government by linking datasets

By on 30/03/2021 | Updated on 30/03/2021
Central AI systems can give organisations a clear view of both their next steps, and the wider landscape – improving decision-making across the board. Credit: B.Bailey/Pexels

Artificial intelligence can provide civil service leaders with a much fuller, real-time perspective of the issues, helping to cut costs while improving products and services

Carefully designed and implemented, artificial intelligence (AI) systems can dramatically improve the speed and quality of decision-making – automating less-sensitive processes, while providing insights and evidence to guide civil servants and elected leaders.

The greatest potential value, however, lies in putting AI at the heart of the organisation. Most government departments hold huge data assets, but they’re generally divided between separate systems, directorates and teams. The organisation may have dozens of different perspectives on a single issue or individual, but lack a single, rounded view.

AI can provide a solution: linking disparate datasets through a central AI hub can provide a real-time, multi-faceted perspective on issues such as the needs of individual service users or business-wide metrics. For example, it can help to provide personalised digital services, or improve security by detecting fraud and streamlining investigations. This benefits everyone from case managers to senior leaders.

A recent report from SAS Institute explains how AI can be used to augment human decision-makers’ skills and experience with powerful, real-time advice and information. To download this free report, please complete the form below.

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