To pick the right line, you need the full view

By on 12/02/2021
Central AI systems can give organisations a clear view of both their next steps, and the wider landscape – improving decision-making across the board

The wider your view of the terrain, the easier it is to navigate – and today’s AI technologies can provide a full, real-time perspective of the issues facing civil service organisations, improving decision-making from the frontline to the boardroom

Across government, civil service bodies are beginning to deploy Artificial Intelligence technologies. Carefully designed and implemented, AI systems can dramatically improve the speed and quality of decision-making – automating less sensitive processes, while providing insights and evidence to guide civil servants and elected leaders. So each new deployment brings its benefits; the greatest potential value, though, lies in putting AI at the heart of the organisation.

Most government departments hold huge data assets, but they’re generally divided between separate systems, directorates and teams – so the organisation may have dozens of different perspectives on a single issue or individual, while lacking a single, rounded view. And here, AI can provide a solution: linking disparate datasets through a central AI hub can provide a real-time, multi-faceted perspective on key subjects, from the needs of individual service users to the business-wide metrics required to make strategic decisions. Providing benefits for everyone from case managers to senior leaders, such systems can cut delivery costs while boosting simplicity, accessibility and satisfaction for service users.

A recent report from SAS Institute explains how these technologies can be used to augment human decision-makers’ skills and experience with powerful, real-time, automated advice and information – helping organisations to:

  • Relieve pressure on critical services by automating manual decisions;
  • Provide personalised digital services, tailored to each citizen’s needs;
  • Accelerate service delivery for benefits approvals and similar processes;
  • Increase security by detecting fraud and streamlining investigations processes;
  • Save taxpayers’ money by increasing the overall efficiency of government services.

To download this free report, please complete the form below.

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