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How to lead public sector data and digital transformation

By on 17/06/2025 | Updated on 18/06/2025

Insight on how to use data and digital integration to cut costs and improve public services

How are government departments using data and digital services to support better decision-making and service delivery? esynergy’s report, Leading from the Front, offers insights drawn from a survey of over 100 civil servants, combined with expert commentary from senior public sector leaders. 

The research reveals several important findings:

  • 50% of critical public service decisions are now based on data-driven insights, showing clear progress in digital adoption.
  • Yet, 79% of civil servants say the perceived or actual burden of data sharing reduces their organisation’s willingness to collaborate across departments.
  • 74% cite insufficient resources as a major barrier to effective data sharing.
  • Leadership gaps remain, with only 13% of departments having a Chief Data Officer responsible for data and digital functions at the executive level.

Whether you’re leading transformation, setting data strategy, or working to improve digital delivery in government, the report offers useful evidence and first-hand perspectives on the current state of play. It also provides insights for all civil servants looking to make the most of data in their work on the opportunities to improve decision-making and efficiency with data.

Contributors to the report include:

  • Jeremy Gould, Director of Digital and Chief Digital & Information Officer, Homes England
  • Craig Suckling, former Chief Data Officer, UK Government
  • Fiona James, Chief Data Officer and Director, Data Growth and Operations, ONS
  • Ming Tang, Chief Digital and Information Officer (Interim), NHS England
  • Sue Bateman, Chief Data Officer, Department for Environment Food and Rural Affairs
  • Neil McIvor, Former Chief Data Officer, Department for Education, Head of Data, Public Services, esynergy

Read the full Leading from the Front report here to get insights from these public service leaders, and practical recommendations for building a modern, integrated digital government.

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This content is brought to you by a Global Government Forum, Knowledge Partner.